GOOD TO KNOW
A few answers.
Details for a more considered choice.
Are the plants real?
No. Every item in this collection is an artificial botanical arrangement, supplied with its specified pot. No soil care or watering is required.
What is included?
Each product includes one artificial plant arrangement and its selected pot. Books, furniture and other styling props are not included.
How do I care for my arrangement?
Follow the material-specific care notes on the product page. These items are intended for indoor decoration.
Where do you deliver?
We deliver to the 50 United States and Washington, DC. We do not currently deliver to US territories, APO/FPO addresses or PO boxes. Please provide a physical street address.
What does shipping cost, and how long does it take?
Free standard shipping on all orders to the 50 United States and Washington, DC. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days. These are estimates, not guaranteed delivery dates.
How are order processing days counted?
Order cut-off: 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed year-round and not adjusted for daylight saving time. Orders placed before the cut-off on a business day enter processing that day. Orders placed after the cut-off, on weekends or on US federal holidays enter processing on the next business day. Business days are Monday–Friday, excluding US federal holidays.
Can I return an item?
You may request a return within 30 days of receiving your item. For change-of-mind returns, items must be unused, in their original condition and original packaging, with all included accessories. Contact us first for authorization and instructions.
Who pays return shipping?
We cover return shipping for our mistakes, damaged items and defects. For a change of mind, you pay return shipping to the authorized return address in France. There is no restocking fee.
What if my item is damaged or incorrect?
Contact us with your order details and a description of the issue. Photos can help us assess the problem. The ordinary unused/original-condition requirements do not prevent a claim for a damaged, defective or incorrectly supplied item. We will arrange an appropriate resolution with you and cover the related return shipping where the issue is our error, damage or a defect.
When will a refund arrive?
Once your refund has been approved, the amount will be automatically returned to the original payment account within 10 days. Contact us if you need assistance with a refund. This policy does not limit any rights you may have under applicable law.
How are payments and order acceptance handled?
Review the total and your details before submitting payment through an available payment service. Order acceptance is communicated through an order confirmation when an order is accepted. Contact us for help with a payment or order.
How can I contact you?
Email [email protected] or use our Contact page.
Still have a question? Contact us →